Returns
If you wish to return a product, please email us on hello@penandpearlgifts.co.uk so that we can advise further instructions. All returns must be in a saleable condition and in the original packaging. They must be sent back to us within 14 working days of receipt. Unfortunately we cannot cover the cost of returns.
Personalised Items
Please note that we cannot accept returns or exchanges for any item which has been personalised. It is your responsibility to ensure that all personalisation text is spelt correctly when placing an order. Once an order has been placed, you cannot change the personalisation text, therefore please double check it before submitting the order.
Damaged/Faulty items
If an order arrives damaged, or you believe it to be faulty in any way, please contact hello@penandpearlgifts.co.uk as soon as possible with a clear photo showing the issue.
Although we take care to package goods appropriately, accidents can happen during transit, therefore we try our best to resolve any issues for you.